Instant ink enrolled online but not on 8035, tho the wifi shows connected

[Lostcauses]

• Instant ink account shows account in good standing and this printer as enrolled, but not connected, yet the printer itself shows that the wifi is connected yet the instant ink cartridges won't work because the printer isn't enrolled.  I guess the printer isn't actually connected though it's acting as if it is? Re-entered the wifi info, restarted the printer several times, restarted the router though nothing else is having trouble connecting. Online instant ink account shows that the printer synced today at 6 a.m. 

[Elohi_NR]

Hi @Lostcauses,

Welcome to the HP Support Community.

I understand that you are unable to connect your printer to the internet. Do not worry, I'd like to help. 

Please follow the steps below. 

Turn On Web Services

Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

NOTE: 

If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

On your control panel, press the HP ePrint icon.

If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

If a summary screen displays, Web Services is already on.

If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping.

[Elohi_NR]

Hi @Lostcauses

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂 

Thanks!