cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MEL20201
New member
1 0 0 0
Message 1 of 2
309
Flag Post

Solved!

Instant ink free trial

HP Recommended
Envy 6010
Microsoft Windows 10 (32-bit)

Hi

I signed up to instant ink for my new printer Envy 6010 on the day it arrived. My account page doesn't show the free trial. Box and leaflet says 2 months free trial but there was no code or anything and wasn't prompted during enrollment re a trial. How do I know if the trial is in place?

I am currently using the ink that came with the printer and ink status shows as not started yet. I have been printing but summary shows 0 pages printed. Will the trial show once first instant inks are put in? Dont want to lose out on trial if I leave it past the 7 days from setup. 

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
16,247 16,202 1,307 1,498
Message 2 of 2
Flag Post
HP Recommended

Hi @MEL20201,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
16,247 16,202 1,307 1,498
Message 2 of 2
Flag Post
HP Recommended

Hi @MEL20201,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation