cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
276
Flag Post

Solved!

Instant ink free trial

HP Recommended
Envy 6010
Microsoft Windows 10 (32-bit)

Hi

I signed up to instant ink for my new printer Envy 6010 on the day it arrived. My account page doesn't show the free trial. Box and leaflet says 2 months free trial but there was no code or anything and wasn't prompted during enrollment re a trial. How do I know if the trial is in place?

I am currently using the ink that came with the printer and ink status shows as not started yet. I have been printing but summary shows 0 pages printed. Will the trial show once first instant inks are put in? Dont want to lose out on trial if I leave it past the 7 days from setup. 

1 REPLY 1
HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 2 of 2
Flag Post
HP Recommended

Hi @MEL20201,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation