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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-21-2020 04:50 AM

HP Recommended
Product: Envy 6010
Operating System: Microsoft Windows 10 (32-bit)

Hi

I signed up to instant ink for my new printer Envy 6010 on the day it arrived. My account page doesn't show the free trial. Box and leaflet says 2 months free trial but there was no code or anything and wasn't prompted during enrollment re a trial. How do I know if the trial is in place?

I am currently using the ink that came with the printer and ink status shows as not started yet. I have been printing but summary shows 0 pages printed. Will the trial show once first instant inks are put in? Dont want to lose out on trial if I leave it past the 7 days from setup. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2020 07:37 AM

HP Recommended

Hi @MEL20201,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-24-2020 07:37 AM

HP Recommended

Hi @MEL20201,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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