Instant ink print blocking.

[Paxmanmerv]

Got a HP Envy 7640 that has been pretty much trouble free ever since we got it.

Fully paid up member of instant ink & now have a message on the printer screen which says " PRINTING WILL BE BLOCKED SOON, VISIT WWW.HPINSTANTINK.COM" which i have done. This gave me no information atall. Checked my instant ink account & all payments to date have been made in full & on time.

Anyone got any ideas what is going on or is it time to bin all our HP products & go for another manufacturer?

Many thanks in advance.

[Dragon-Fur · Accepted solution]

@Paxmanmerv 

Welcome to the HP Community Forum.

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@Paxmanmerv wrote:

1. Got a HP Envy 7640 that has been pretty much trouble free ever since we got it.
2. Fully paid up member of instant ink & now have a message on the printer screen which says " PRINTING WILL BE BLOCKED SOON, VISIT WWW.HPINSTANTINK.COM" which i have done.
3. This gave me no information at all.
4. Checked my instant ink account & all payments to date have been made in full & on time.
5. Anyone got any ideas what is going on or is it time to bin all our HP products & go for another manufacturer?
6. Many thanks in advance.

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2)  Solutions provided here:

TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

5)  Seems a bit harsh for a printer that you might like.  That said, we do not judge what people decide.  If you are to "bin" all your HP products, please first cancel the Instant Ink subscription -- simply recycling the printer does not close the contract.

How-to Document - Read to understand the process and your responsibilities

 HP Instant Ink - Cancel Your HP Instant Ink Service

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No Joy?  What else?

If the solutions provided in the "Fixing" TKB article do not help...

Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not always faster – our Community is not Instant Ink Support – Waiting generally works.

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Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including section Where is my ink or toner?
• Your HP Instant Ink account
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

 HP Instant Ink Help - Manage your ink or toner

  HP Instant Ink Help – Review your bill

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

 HP Instant Ink - Enrolling in HP Instant Ink

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Paxmanmerv]

Gave the UK help centr a call & they were quite helpful. Apparently a SoftwareGlich had temorarily upset quite a few folk, myself included. They were working on it at the time & a couple of hours later all was well with the world.

Thanks for your help & advice.

[Dragon-Fur]

@Paxmanmerv 

Excellent.

You are welcome.

And, you get to keep your gear.

Smiling.

Thanks for letting us know it's fixed.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"