InstantInk Cartridges aren't working...

[Joeys72758]

I have the HP OfficeJet 8720.  For whatever reason, the form wouldn't let me select my product.

Anyway, I am signed up for HP InstantInk, and I got the message to replace two of the cartridges.  I have the cartridges on hand, so I replace them, then the printer said to replace the other cartridges.  So all of the cartridges are replaced, but now my printer isn't printing in color.

What is wrong?

[Pallipurath]

Hi @Joeys72758,

Welcome to the HP Support Community.

Thank you for posting your query.

I'm sorry to hear that you're having trouble with your HP OfficeJet 8720 and the Instant Ink cartridges. I would request you to please follow the steps:

Perform a Hard Reset

• Leave printer ON
• Unplug power cord from back
• Unplug from wall
• Wait 60–90 seconds
• Plug directly into wall (not surge protector)
• Turn on

Reseat Cartridges (Very Important)

• Open cartridge access
• Remove all cartridges
• Wait 60 seconds
• Reinsert firmly until they click
• Make sure:
• Protective tape is fully removed
• You’re not mixing old + new Instant Ink cartridges

Run Printhead Cleaning

• On printer screen:
• Setup
• Printer Maintenance
• Clean Printhead
• Run Level 1 first, then test.
  If needed, run Level 2 (don’t exceed 2–3 times).

Print a Print Quality Diagnostic Page

• On printer control panel:
• Setup
• Reports
• Print Quality Report
• Check if:
• Cyan / Magenta / Yellow blocks are missing
• Only black prints

Refer the link for reference : https://support.hp.com/au-en/document/ish_3259780-1985263-16 

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.