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‎01-18-2021 06:59 AM

HP Recommended
Product: officejet pro 6968
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet Pro 6968 printer went "nuts" in December and started spitting out blank pages (some with one line of unreadable text at the top).  It had printed out about 50 such pages before I was alerted to what was happening and was able to shut it down.  After not being used for a day or two I turned it back on and it spit out another 20 such pages before I again shut it down.  I ran the P&S Dr and finally ended up re-installing the printer that solved the problem.  The problem now is that the page count for my Instantink agreement counted all those pages and took a big bite out of my monthly allotment of 200.  This also happened about two months prior and I figured it was a one-time error......  But it wasn't.

Question:  Is there any way to have these "blank" pages removed from the count?

Category:
1 REPLY 1

‎01-20-2021 07:21 AM

HP Recommended

@Davedude

 

Welcome to HP Support Community


I would like to help

 

I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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