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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎10-14-2021 11:05 PM

HP Recommended
Product: Officejet Pro 9025
Operating System: Microsoft Windows 10 (64-bit)

Just started happening around 8:30 pm EDT, I cannot use my printer because of error message that states:

"Cartridge cannot be used until printer is enrolled in HP Instant Ink"

But I am enrolled and have been for over a year!!

Other symptoms:

Web services connection reports unable to connect to Web Services server

I am assuming HP has a problem, but would appreciate hearing that someone else has this issue.

Regards, Mike

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2021 02:37 PM

HP Recommended

Problem was resolved, with help from HP Instant Ink support.  Had to reset the printer to factory defaults to fix the problem.  I suspect the printer had a "brain fart".  Everything now seems ok.

Regards, Mike

View solution in original post

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1 REPLY 1

‎10-15-2021 02:37 PM

HP Recommended

Problem was resolved, with help from HP Instant Ink support.  Had to reset the printer to factory defaults to fix the problem.  I suspect the printer had a "brain fart".  Everything now seems ok.

Regards, Mike

Was this reply helpful? Yes No
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