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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎09-29-2021 10:42 PM

HP Recommended
Product: HP Envy
Operating System: macOS 11.0 Big Sur

I got an error message when I was trying to register for the trial period for the HP Ink Program

There was a problem finalizing your subscription. (GSS001)

Error MessageError Message

9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2021 12:29 PM

HP Recommended

I was able to resolve it with a workaround. Thanks

View solution in original post

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7 REPLIES 7

‎10-07-2021 08:58 AM - last edited on ‎12-25-2025 10:59 AM by Moderator

HP Recommended

@Richard0501

 

Welcome to the HP support community.

 

I understand that you are unable to subscribe to the instant ink plan, I am glad to assist you.

Are you using the HP app or website to enroll in instant ink?

Sandytechy20
I am an HP Employee

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‎11-03-2021 03:09 AM

HP Recommended

Hi, 

 

I am having the same problem, i am using my app on my laptop and my phone to try and enroll and getting the GSS001 message. I have also tried to enroll on the website and it wont connect my printer to my website account. 

 

Thanks 

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‎11-03-2021 12:29 PM

HP Recommended

I was able to resolve it with a workaround. Thanks

Was this reply helpful? Yes No

‎11-05-2021 02:31 AM

HP Recommended

@Richard0501

 

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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‎12-05-2021 06:49 AM

HP Recommended

This message has come when I tried to register. Please can you resolve this issue?

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‎12-08-2021 04:08 PM

HP Recommended

How do i fix this?

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‎12-20-2021 01:00 PM

HP Recommended

Solution for other peoples use would have been helpful 

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