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03-30-2022 01:31 AM - last edited on 04-01-2022 05:36 AM by Ric_ob
I'm having a problem with HP selling non-solutions as solutions, simply by restating the problem and removing the question mark. That is not helping anyone.
For instance the issue about users not being able to set the UI language for Instant ink. There is more than one posting on this. This was "solved" simply by restating what the customer said. You need to start taking your customers seriously. The minimum you can do in first-tier support is to inform the product team about this problem. Instead you just ignore it. This is a serious problem because HP fails to address the needs of expats or even speakers of other official languages of some countries. It shows quite a level of ignorance if HP just picks a language and assumes everyone in a given country speaks it.
I'd like to encourage you to be more customer-focused and not just ignore this problem by stating the obvious but to forward the issue (that is obviously affecting many users) to the product team. Then it might actually be solved, you can follow up on it, and you won't have to post meaningless answers.
04-02-2022 10:25 AM
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