• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎05-23-2023 01:12 AM - last edited on ‎05-23-2023 07:21 AM by Moderator

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

i have been trying to pay for a late payment but I have been having real issues trying to set up the payment when my current card information is already on the system can you help me please? I have tried looking at previous payments to hp instant ink but with out the payment details, I can't set one up . I understand payment details are sensitive information so even if there's just a way of finding them or another way of making a payment that might be useful?!

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2023 10:03 AM

HP Recommended

@Coyote7 

 

Welcome to the HP support community.

 

I understand that you are unable to do the payment in the instant ink account, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-23-2023 10:03 AM

HP Recommended

@Coyote7 

 

Welcome to the HP support community.

 

I understand that you are unable to do the payment in the instant ink account, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-25-2023 11:42 PM

HP Recommended

The timing is wrong it is actually 8am but other then that I have fixed it now thanks . 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.