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‎05-23-2023 01:12 AM - last edited on ‎05-23-2023 07:21 AM by Moderator

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

i have been trying to pay for a late payment but I have been having real issues trying to set up the payment when my current card information is already on the system can you help me please? I have tried looking at previous payments to hp instant ink but with out the payment details, I can't set one up . I understand payment details are sensitive information so even if there's just a way of finding them or another way of making a payment that might be useful?!

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2023 10:03 AM

HP Recommended

@Coyote7 

 

Welcome to the HP support community.

 

I understand that you are unable to do the payment in the instant ink account, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎05-23-2023 10:03 AM

HP Recommended

@Coyote7 

 

Welcome to the HP support community.

 

I understand that you are unable to do the payment in the instant ink account, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-25-2023 11:42 PM

HP Recommended

The timing is wrong it is actually 8am but other then that I have fixed it now thanks . 

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