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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-13-2019 11:10 AM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

My printer has been in service for several years with HP Instant Ink and no issues. After upgrading my network with Google WiFi, HP Instant Ink status checks no longer work.

 

I can still print from my local PC, but the printer complains that I need to connect to HP Instant Ink every time.

 

When I login to the printer's web interface, it shows that there is a problem with e-services with a "fix this". Clicking on "fix this" does nothing. I'm able to connect to HP's instant ink from my PC's web browser using the same wifi network, so the problem appears to be specific to the HP printer.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2019 09:24 PM

HP Recommended

There are several of us with this issue.  Would you mind posting in or bumping one of these posts to consolidate and prioritize:

 

Doesn't connect to Web Services to update Instant Ink Status

Officejet 8610 Cannot Connect to Instant Ink

View solution in original post

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2 REPLIES 2

‎09-15-2019 09:24 PM

HP Recommended

There are several of us with this issue.  Would you mind posting in or bumping one of these posts to consolidate and prioritize:

 

Doesn't connect to Web Services to update Instant Ink Status

Officejet 8610 Cannot Connect to Instant Ink

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‎09-15-2019 09:44 PM

HP Recommended

Done - Thanks for pointing me in the right direction.

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