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‎11-06-2026 04:06 PM

HP Recommended
Product: Whyceely

I tried to add my account to a new HP laptop window 11,it been giving me though time and have gone through lot of process after logging out the former user…it has been displaying creating account and at the top it displayed Add an account,I’m asking if it going take much time in setting,cause i already had access to add my account,i turned it off and it keeps taking to this process ,I’m mailing report to ask if it takes hours or there’s what i should do to by pass it

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1 REPLY 1

‎11-07-2026 02:14 AM

HP Recommended

Hello @Whycee147 ,

 

Welcome to the HP community.

 

To reset your password:

 

Windows 10

 

Windows 11

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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