Message code 403

[Azores]

I have an account. My printer is listed. When I try to change payment method it says my printer is already listed on another account. Help me 

[Pallipurath]

Hi @Azores,

Welcome to the HP Support Community.

Thank you for posting your query.

A message code 403 on your HP account typically indicates an issue with permissions, often related to account settings or multiple accounts linked to the same printer. Here's how you can resolve this issue:

Confirm Account Details:

• Ensure you are logged into the correct HP account that initially registered the printer.
• Double-check the email address and login credentials associated with your HP account.

Reclaim Ownership:

• If the printer is listed under a different account, you might need to reclaim the ownership by removing the printer from the other account. You can contact HP support for assistance with this process.

Contact HP Support:

• Since this issue involves account and configuration settings, reaching out to HP support is advisable. Explain the situation, including the message code and your attempts to resolve it.
• You can contact them via their official support page.

Update Payment Method:

• Once resolved, revisit the payment settings in your HP account:
  • Navigate to your account settings and select the option to update your payment method.
  • Follow the prompts to enter new payment information.

Take care and have an amazing day!

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Regards

Pallipurath.