Message "Cartridge Failure: HP Instant Ink TriColor." Neither tricolor nor black are printing.

[WNW]

Received error message: "Cartridge Failure: HP Instant Ink TriColor " However, neither tricolor nor black ink is printing. Screen shows black still half full, but tricolor error is indicated. I subscribe to the HP Instant Ink auto wifi service. At first,  by removing & reinstalling the tricolor cartridge, sometimes both cartridges would print. But now neither will print. Should  I simply request an emergency mailing for replacement cartridges?

[Jeet_singh]

@WNW,

Thank you for posting your query on HP Community,

I Understand you need help with the incompatible cartridge error, and before we get into the details, Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[WNW · Accepted solution]

Today I received the new HP cartridges you sent and installed only the Tricolor cartridge. I immediately was able to print in both color and black. Apparently the old Tricolor cartridge had somehow become defective. I'm very satisfied with your response--the mailing of the new cartridges! Thanks again!

Walt 

[Jeet_singh]

@WNW,

I'm glad to hear the new cartridges worked. 

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my public post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[Jen59]

Hiya, I am having the same error message, could you please send new cartridges out? I've tried taking mine in and out and switching it on and off with no luck!