Missing inks

[Saffy10]

Hi, I only received the black cartilage, which was empty. The color ink was not in the package. Also, the envelope to send back the cartilages in was in the package, either. 

Please help me.

Thank you,

Safrina McLean

[Garp_senchau · Accepted solution]

@Saffy10, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Take care and have a great day ahead!

Best Regards,

[Saffy10]

Hi, sorry what do you need? I never receive my inks.

Thank you, 

Safrina M

[Saffy10]

Hi, you said that the color ink was fine and I just put in the new black cartridge and I just tried to print with the printer saying empty color cartridge.  Please help,  what is going on? 

Thank you, 

Safrina McLean