Multiple mistakes by instant ink - help!

[ellenoverholt]

An 8 year customer. I moved in June. Changed all info. on my account. Address, billing, etc.  First set of ink was sent to my old address.  I Called - they admit mistake.  Three weeks later, only colored ink arrives - I need black.  Sent to wrong address again.  Called again - reassured all was fixed. Black comes 2 later.  On next shipment, it's addressed to the FORMER HOME OWNER. Weeks later i get it and the ink is all washed out. Online, I cannot get into my account although I updated info.  They aren't answering phone. I paid for months of ink and service that I never got. 

PLEASE TELL ME HOW TO REACH SOMEONE IN CHARGE BY EMAIL!!   

[Jay_G24]

Hi @ellenoverholt,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!