My 6 month free Trial did not activate

[stevem888]

Hi, I was attracted to using HP as my new printer by the great 6 month free trial and a future or less wasted ink. I went though all the steps to start my free trial but I have been billed straight away. is there any way I can rectify this?

[Betty0610]

@stevem888

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[David9511]

To claim your trial, you must enroll within 7 days of printer setup.
During your trial, you can print up to the trial limit regardless of your plan.
You can change your plan at any time. my gift card site

[stevem888]

Hi Betty,

I have a 2720e.

It arrived just before I went on Holiday. I turned it on to check it powered up.

When I came home I went through the set up process following all the instructions and thought it had all worked.

I was quite suprized and disappointed when I got charged.

If there is any help or guidance you can give me you would make my day.

Thanks

Steve

[Betty0610 · Accepted solution]

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

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