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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-18-2020 02:33 PM

HP Recommended

I upgraded my Instant Ink Plan and now my printer wont print anything in black ink - HELP!

I've printed the Quality Page and cleaned the cartridges and it still only prints color...

2 people had the same question
1 REPLY 1

‎03-21-2020 03:00 AM

HP Recommended

Hi @LaurenZBavis

 

Welcome to the HP Support Community. I'd be happy to help you with the printing issue. 

 

Appreciate you trying the steps. Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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