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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: My computer is in my neice's name

Create an account on the HP Community to personalize your profile and ask a question
03-27-2025 05:03 PM
This is a user to user forum.
The below is all know about instant ink. Hope I am not oversharing.
Try here at the Get HP Instant Ink Support Website
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Contact the team at HP Instant Ink Support during business days and hours available in your region.
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General help on instant ink management
I do not have an instant ink printer. My understanding is that if you run out of ink, or you cancel your subscription, you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.
The below type is unlikely to work.
Note that this is a user to user forum and I am just the messenger of this bad news: Instant ink cartridges can only be used when the ink subscription is active.
Some HP printers can use non-HP ink
Instant ink portal is here.
Below are some official guides that might answer one or more of your questions
Instant Ink account management
Solve Instant Ink cartridge and printer problems
Instant Ink shipment questions
Fixing Instant Ink cartridge errors
Enrolling in HP Instant Ink
Cancel your ink account
HP printers - Fixing Instant Ink enrollment error codes (HP Smart app)
HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors
Check HP printer ink or toner levels
Terms of service including phone contact information
While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.
Let me know what you find out.
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