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‎08-21-2023 07:54 PM - last edited on ‎08-22-2023 11:16 AM by Retired

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

Been a member of HP instant ink for years now. Wife lost our credit card. HP unable to bill us. We forgot to update their site with new cards info. Instant ink shut off the printer for our use. Finally, figured out why it wasn't working and updated billing info asap. waited a day, after 24 hrs.' printed still not working. called support and talked to tech support. Even did a remote with them for 3 hrs. They were unable to help. They promised to call me back from the technical dept today. Call never came. When I call back, I'm put on hold, after 1/2 hr. I just give up. If they cannot fix this, why can they not just admit it. If someone out there has had this prob, plz help. Thank you!

2 REPLIES 2

‎08-22-2023 02:29 PM

HP Recommended

@fyrmnmat 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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‎08-23-2023 07:19 AM

HP Recommended

Thank you for your reply, but so far, nothing yet.

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