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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-31-2020 05:47 PM

HP Recommended

Hello Im having trouble with my new ink catridge. I keep getting an ink error. It keeps saying cartridge problem. Remove and reinstall the indicated cartridge, makinf sure it is correctly installed.Which I repeatly did, I also took out the cartridge and cleaned it off and the inside. I also turned off and unplugged and replugged after 20 mins. Nothing seems to be working, which is so frustrating becase I get my ink from HP scubscription. Its a new cartidge. Im sorry for allthis craziness. Thank you so much.

 


Ruben Guerra

1 person had the same question
1 REPLY 1

‎09-03-2020 02:20 AM

HP Recommended

@ra1love5, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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