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‎10-07-2021 12:35 PM - last edited on ‎10-07-2021 04:55 PM by Retired

HP Recommended
Product: HP Envy 5020
Operating System: Microsoft Windows 10 (32-bit)

I get cartridges delivered by Instant Ink.  I've just installed a new one and it's faulty.  How do I get a new one?

1 REPLY 1

‎10-10-2021 05:54 AM

HP Recommended

@JonH4, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, kindly elaborate on the issue. 

Do you get any errors regarding the ink cartridge?

 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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