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I moved my printer to the US and opened the secret "Set New Regions" screen via HP Smart. I have brand new HP 952XL US cartridges ready. Please private message me so I can share my code screenshot

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Hi @SAS868,

 

Welcome to the HP Support Community!

 

Thank you for confirming that you've moved your OfficeJet Pro 7740 to the US and have the new HP 952XL US cartridges ready.

 

Please share the regionalization codes and a screenshot of the “Set New Regions” screen via private message so I can review the information.

 

Just to make sure we have the correct information, I would also like you to recheck that you followed the steps below to access the regionalization screen and retrieve the required codes:

 

The reset instructions are specific for your printer, and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions; follow the reset instructions to perform a full reset and re-initialize the printer.  

 

You can follow the below link to access private chat

Private Messages - HP Support Community

 

To perform a printer region reset you need to meet the following conditions: 

 

1. You need to have the printer full feature software installed on your computer. 

2.you only need the cartridges purchased from the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

4. The old cartridges will stop working once the reset is successful, so ensure you deplete the ink before switching to the new region using this reset.

 

Take care and have an amazing day ahead! 🚀

 

Kuroi_Kenshi

Best regards,

I'm an HP Employee.


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