Need a phone # for tech support. Receiving no response via online support. Need HP+ deactivated

[TerriM_7]

I need a phone # for technical support. I am receiving no response via online support. Tried twice with no response, the first time and the second time.The agent never replied back after an hour. I need HP+ deactivated. My non brand HP in cartridges, will no longer work and in my online search, it seems it was because my printer was set up with hp+. Any suggestions?

[Dragon-Fur · Accepted solution]

@TerriM_7 

Welcome to the HP Community --

I cannot see that you included your printer model.

If you did so, the post failed to include the information.

Can't stand it?

Want to skip all the reading, including important information about HP+ and Dynamic Security?

Want to complain, explain, or ask for help?

I have forwarded your concerns to our Moderators.

AND

Should there be a response, look for a message here before the agent uses other means to contact you.

Start...

-- Reminder --

HP+ and Instant Ink are NOT the same service -- different animals.

===========================

HP+ Service and Contract

If you are asking about the generally optional HP+ service contract that adds premium print and scan services -- and -- in the case of a new printer -- an extra year of standard hardware warranty to the printer --

Then

Once enabled during setup,

HP+ cannot be rescinded / cancelled.

Said another way:

Once enable, either optionally (as mentioned) or because you purchased one of the few "we" models, HP+ becomes a permanent part of the printer.  You can perhaps forcibly remove the premium print and scan features -- the requirement for genuine HP ink cartridges remains in place.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

and

Open HP+ All FAQs 

Open Section / Question:  What are the requirements of HP+?

Excerpted

HP+ requires an HP account, Internet connection, and use of Original HP Ink for the lifetime of the printer. Once activated, HP+ is embedded in the device and will require the use of Original HP Ink for the lifetime of the printer.

Set up / Optionally enable HP+

HP+ printer setup help

Scan Advance

 Read >>> About HP Smart Advance for HP printers

 File Includes links to reading materials

===========================

Dynamic Security Protection 

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What if?

What if you did not enable HP+  and the result you are seeing is simply due to trying to use an ink cartridge that lacks an embedded HP chip?

The printer is designed to use HP ink -- or, at the least -- refilled / remanufactured ink that includes the mandatory HP chip / circuitry.

There is no legal way around the requirement.

Ask your ink supplier if they adhere to this requirement.

-------------------- --------------------

Reading material -- "What you need to know"

Which Ink Can be Used in the Printer?

 HP Ink - Learn About Supplies

Read

How ink is used

And

 HP Printers - Dynamic Security Enabled Printers

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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Question / Concern Answered, Click my Post "Accept as Solution"

[TerriM_7]

Thanks for the advice after finally being able to talk to you technical support.They confirmed what was in this message. I am stuck with using genuine HP ink cartridges. I've done some research online and determined that an ink tank is my best way to go. I have purchased a new printer and it is on its way, to arrive on Monday,  january 5th. Thanks again for the info, I appreciate your time.

[Dragon-Fur]

@TerriM_7 

You are welcome.

True - Sometimes the answer is "Do something else."

Smart Tank printers tend to lack some of the more refined print and scan features.

The printers do have a nice ink system and seem to be popular for that reason.

Good Luck.

Happy New Year 2026 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"