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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-07-2019 03:38 PM - last edited on ‎08-07-2019 03:42 PM by Retired

HP Recommended

I have an HP Office Jet Pro 6968

 

I have my printer USB connected. There is internet, but NOT wifi (we are not allowed to connect our printers to wifi)...

 

How can I make Instant Ink work? It should still work, correct? It says no USB cables, but I don't understand why not. Is there another way to 'hard wire' the printer?

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1 REPLY 1

‎08-11-2019 04:11 AM

HP Recommended

Hi @TeacherKristen9

 

Welcome to the HP Support Community. 

 

For an Instant Ink program to work, the printer should be connected to the network. 

 

As you cannot connect the printer through a Wi-Fi network, try connecting it through a Wired (Ethernet) connection. To know more, refer to step# 1 and 2 from this document. 

 

Hope this helps! Let me know if you have any other questions.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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