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‎09-16-2026 05:08 AM

HP Recommended

My original printer broke and I have replaced it with a new hp printer. My app says I now have two printers. 
Also with new printer is supposed to come with 5 months free ink. But by adding the printer to my app, I don’t see me getting this 5 free months. And will I still be paying ink for the old printer? 
thanks

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1 REPLY 1

‎09-17-2026 12:12 PM

HP Recommended

Hello @Max_Max_22, Welcome to the HP Support Community.

Thanks for reaching out about your query regarding the HP printer.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let us know if you have registered to the HP All - In Plan or the Instant Ink plan?

 

Also, please provide us the account details such as email address where the printer is registered on private message and printer details to check and give you an update.

 

Have a great day!

I'm an HP Employee.


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