10-02-2019 07:37 AM
Message printed across printed documents:
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10-04-2019 06:31 PM
@Ron2352 I suggest reinstalling the full feature drivers of your printer if the option was present previously and isn't anymore, most likely the software is corrupt or its settings have been changed due to recent automatic windows updates, here's what you need to do:
Press "Windows key" + "r" to get the "Run" window.
Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
Go to services again - Start the print spooler.
Now check for issue resolution.
If the issue persists, unplug the USB cable from the printer (if present).
Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
Restart your computer.
Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
10-06-2019 03:43 AM
Many thanks for your response, Riddle_Decipher. I do not use printer very often and I overcame my problem by downloading the document I wanted to print and it then printed OK. That resolved my immediate situation but I guess the underlying problem still exists. I will keep your suggestion for the time being and refer to it if/when I get stuck again. As I said, I do so little printing and, with hindsight, it may only occur when I try to print an email attachment without first downloading it. Time will tell but thanks once again for your input. Very much appreciated.