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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎01-03-2021 01:17 PM

HP Recommended
Product: HP Envy Pro 6430
Operating System: Microsoft Windows 10 (64-bit)

Have just set up my HP ENVY Pro 6430 and as part of the process signed up to HP Instant Ink thinking the option to redeem the 4 months trial would be there but it wasn't. There is a leaflet inside the box that says to follow the registration steps which I have but all I have managed to do is sign up to £3.xx/month with no mention of 4 moths free

2 REPLIES 2

‎01-06-2021 05:08 AM

HP Recommended

@Mahinur, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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‎01-06-2021 08:58 AM

HP Recommended

Hi, i have had the solution faster by calling the customer care of the insta ink(the number for the german area). I had to reply to an email the agent sent me. The email required a photo of the offer-brochure in the reply. And it took only 5 minutes to solve after the reply and the whole process was recorded over phone. It took me around 10  minutes to connect to the person who took care of it though. Should have been easier if the whole process was described already in the similar posts (email addresses, phone numbers- with certain photos etc) . Thank you for caring.

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