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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Maz403
Level 1
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Message 1 of 16
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Solved!

No code provided for free trial

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HPEnvy 6000

Hi 

just bought the Envy 6032 from Curry’s with 5 month free on instant ink but nowhere does it give any information or promotion code. 
mice signed up to instant ink how do I get a code to redeem please. 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 16
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Hi @Maz403,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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15 REPLIES 15
Jay_G24
HP Support Agent
HP Support Agent
16,250 16,205 1,308 1,499
Message 2 of 16
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Hi @Maz403,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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Maz403
Author
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Message 3 of 16
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arghh. Kept giving me this message about having removed html from my reply and asking me to correct the error  - although I had only typed the info asked for + picture. Then said I had made too many replies. 
will try again later 😖😖

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Maz403
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‘Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.’  
Really don’t understand why !?? 

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Maz403
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Jay I have tried numerous times to send the requested info but get the above message every time. Any suggestions ??

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Jay_G24
HP Support Agent
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Message 6 of 16
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Could share the instant ink account number in one message and the image in 2nd message?

 

Let me know!

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Maz403
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Message 7 of 16
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Think it’s gone through this time. 👍👍

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Maz403
Author
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Message 8 of 16
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Thank you Jay. You are a star. Looks like that is all set now. 

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Jay_G24
HP Support Agent
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you're welcome 🙂

 

I am glad I could help!

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

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Kayla-B
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Message 10 of 16
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I also am having the same issue. Could you please help me? 

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