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10-04-2022 11:59 AM
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.
I see that you are unable to print the claim code as the cartridges are empty.
Please follow the steps in the document.
Note: You may follow the steps under "The printer is out of ink and cannot print the Printer Info Page" in the above document.
Let me know if this helps.
Take care and have a good day.
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