No ink delivered

[Eninaj71]

Hi, I have an instant ink (free) abo, and my first ink delivery was needed. The ink has been shipped on october 16th, but since october 21th nothing has happend in my track and trace. it has been 14 days now and I really need the ink, because it has finished now. What do I do, I can not find a way to contact a live agent, have tried Whatsapp two days ago but no-one is answering. This is really frustrating!

[Jay_G24 · Accepted solution]

Hi @Eninaj71,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Eninaj71]

I have been send a new shipment, which has been delivered. Thanks for that! best, Janine

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!