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‎08-11-2020 09:50 AM

HP Recommended
Product: HP Envy Photo 7800 printer
Operating System: Microsoft Windows 10 (64-bit)

My instantink account says I used NO pages. That is false. What is going on?

Category:
1 REPLY 1

‎08-13-2020 11:04 AM - edited ‎08-13-2020 11:05 AM

HP Recommended

@Bear18, Welcome to the HP Support Community!

  • Are you using Instant Ink cartridges in the printer to print?
  • Is the printer connected to the internet?
  • Do you have a count as to how many pages you printed using the HP Instant Ink cartridges?

Click here - View Your Page Count.

 

If the issue persists, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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