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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
studiojesso
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Non HP Instantink Error

HP Recommended
Microsoft Windows 11

Hello, wonder if anyone can shed some light. I've gone to print on my Envy 6032 for the first time in about 8 months after getting the pirnter just over a year ago. There are two problems I'm having...

1. The coloured ink on the HP InstantInk Overview page is showing an error of "Non HP Instant Ink Cartridge Installed" and that I wont receive any new ink until I replace this...but the ink in at the moment is the one that came with the printer originally (Thats how little its been used) I'm also on the hp Instant Ink scheme so I dont want to be buying a new cartidge on top of the monthly fee, any advice on how to get a new ink shipped to me please 😄 

2. The black ink level is showing up as fine but when printing it is printing with thick lines missing out of the ink almost as if it is running out. I have cleaned the cartridges but this hasn't helped

Appreciate any help I can get thanks!

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Echo_Lake
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Message 2 of 2
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HP Recommended

@studiojesso

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

  

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

ECHO_LAKE
I am an HP Employee

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