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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Not able to print
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05-18-2021 10:38 AM
I am not in the ink program, but I put one of their cartridges in the printer. It would not let me print, so I bought new ones from the store and put them in the printer. I turned it off and then back on. It still will not let me print, and I can not find a phone number to call them! It just says I can't use the cartridge until I am enrolled, but it has the new store cartridges in it. I don't want to be enrolled; I just want my printer back!
05-23-2021 01:47 PM
Welcome to the HP Support Community.
Do you get any error message?
Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
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