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05-18-2021 10:38 AM
I am not in the ink program, but I put one of their cartridges in the printer. It would not let me print, so I bought new ones from the store and put them in the printer. I turned it off and then back on. It still will not let me print, and I can not find a phone number to call them! It just says I can't use the cartridge until I am enrolled, but it has the new store cartridges in it. I don't want to be enrolled; I just want my printer back!
05-23-2021 01:47 PM
Welcome to the HP Support Community.
Do you get any error message?
Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16
Let me know if this helps.
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Have a great day!
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