Not printing magenta

[jstraface]

My printer won't print magenta. I've already cleaned the cartridges twice, and restored to factory settings and it still doesn't work. Any ideas?

[The_Fossette]

@jstraface,

Welcome to the HP Support Community!

I reviewed your post and I understand that the printer is not printing color.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-deskjet-ink-advantage-4670-all-in-one-printer-series/7317523...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[jstraface]

Hello! Already did all that... still not printing magenta.

[The_Fossette]

@jstraface,

If you have followed all the steps in the article and still facing the issue, then I recommend you contact support as it might be a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!