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jstraface
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Message 1 of 4
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Not printing magenta

HP DeskJet Ink Advantage 4675
Microsoft Windows 10 (32-bit)

My printer won't print magenta. I've already cleaned the cartridges twice, and restored to factory settings and it still doesn't work. Any ideas?

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HP Support Agent
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Message 2 of 4
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Not printing magenta

@jstraface,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is not printing color.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-deskjet-ink-advantage-4670-all-in-one-printer-series/7317523...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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jstraface
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Message 3 of 4
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Not printing magenta

Hello! Already did all that... still not printing magenta.

 

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HP Support Agent
HP Support Agent
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Message 4 of 4
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Not printing magenta

@jstraface,

 

If you have followed all the steps in the article and still facing the issue, then I recommend you contact support as it might be a hardware issue.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation