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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lamersrevenge
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Officejet pro 7720

HP Recommended
OfficeJet Pro 7720
Microsoft Windows 10 (64-bit)

Hi I can not find my printer on the instant ink enrollment page?

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Dragon-Fur
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@Lamersrevenge 

 

You are welcome.

 

I do not known when / if the service will be expanded.

 

My opinion:

If a printer is not eligible it is perhaps because the printer is not physically compatible with the requirements (ink / web services, for example).   Physically ineligible, a printer in this category will never be included in the service.

 

It is possible the number of possible customers for the hardware would not cover the cost of providing the service.

 

It is possible the larger "wide" printers are not included for the same reason.  The cost to the customer for the monthly service might exceed either the necessary margin for profit by HP or the margin of savings needed to make the service a reasonable choice for the customer. 

 

If a print-per-page service is something you need - for example, if your printing needs exceed the cost of ink each month for your business, you might consider purchasing an eligible printer.  The people who save a noticeable amount of money on this are usually those who print more than a "few" pages per month - for example, if you regularly print 300 sheets every month, not having to buy ink is a benefit.  If you print 20 pages each month, perhaps not so much.  NOTE:  These are "out of hat" numbers - my comments do NOT represent HP's opinions, statement, or service suggestions.

 

Read the contract - understand the service.  If the service is available in your neighborhood but just not for your printer, consider the suggestions to purchase an eligible printer.

 

I am sorry the answer is No - we do not like to say No.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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Dragon-Fur
Level 16
Level 16
31,987 31,692 2,913 10,659
Message 2 of 4
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@Lamersrevenge 

 

That is correct - according to a quick check of the enrollment website, this printer is not eligible for the print-by-page Instant Ink subscription service in your region.

 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Contract

Not your home site?  Click the Flag to change to your region.

 

Check the printer list >

Scroll down and click on the link Check to see if your HP printer works with Instant Ink ▸ 

 

Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7720 Wide Format All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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Lamersrevenge
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Thank you for the reply do you know if there are any plans to add this printer to the instant ink scheme

 

@dragon-fur

 

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Dragon-Fur
Level 16
Level 16
31,987 31,692 2,913 10,659
Message 4 of 4
Flag Post
HP Recommended

@Lamersrevenge 

 

You are welcome.

 

I do not known when / if the service will be expanded.

 

My opinion:

If a printer is not eligible it is perhaps because the printer is not physically compatible with the requirements (ink / web services, for example).   Physically ineligible, a printer in this category will never be included in the service.

 

It is possible the number of possible customers for the hardware would not cover the cost of providing the service.

 

It is possible the larger "wide" printers are not included for the same reason.  The cost to the customer for the monthly service might exceed either the necessary margin for profit by HP or the margin of savings needed to make the service a reasonable choice for the customer. 

 

If a print-per-page service is something you need - for example, if your printing needs exceed the cost of ink each month for your business, you might consider purchasing an eligible printer.  The people who save a noticeable amount of money on this are usually those who print more than a "few" pages per month - for example, if you regularly print 300 sheets every month, not having to buy ink is a benefit.  If you print 20 pages each month, perhaps not so much.  NOTE:  These are "out of hat" numbers - my comments do NOT represent HP's opinions, statement, or service suggestions.

 

Read the contract - understand the service.  If the service is available in your neighborhood but just not for your printer, consider the suggestions to purchase an eligible printer.

 

I am sorry the answer is No - we do not like to say No.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

View solution in original post

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation