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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-29-2020 09:57 PM

HP Recommended
Product: OfficeJet 3830
Operating System: Other

I bought the five dollar card to join the club for instant ink. My printer is too far from the WiFi router to setup to service.  

Can I email to order ink by providing my card number or can I place an online order and use my card number ?

Thank  you 

4 REPLIES 4

‎05-30-2020 10:37 AM

HP Recommended

@PinkiPad, Welcome to HP Support Community!

 

No, you cannot use that to place orders for ink. It can only be added on your Instant Ink Account once enrolled.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎05-30-2020 03:31 PM

HP Recommended

Years ago I would order online. My WiFi can’t connect properly with the card via the printer. 

So again I wasted money with HP.

 

Second incident in a month. 

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‎05-31-2020 09:51 AM

HP Recommended

@PinkiPad

 

You can return the card to the point of purchase.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎06-01-2020 06:23 PM

HP Recommended

Thank you but I can’t return it. They assume that I redeemed it, I guess, and won’t refund the money. I threw it away and again lost money with HP.  My experience has been very traumatic and costly.

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