Out of Color Ink, Instant Ink says there's enough left

[Wim72]

Instant Ink is connecting well, and I can see it's reporting the printed pages correctly. I don't understand why it thinks that there is enough ink left in the color cartridge, it's not even yet sending a new one yet. But, Color Ink has been low for a while and we ran out of it completely a couple of days ago.

As a new cartridge isn't even on the way yet, I'll have to go buy new cartridges now. 

Questions:

1. how can it get the printed pages right, but be so far off on the ink levels when the connection is fine

2. how fast can a shipment be arranged, I don't see how to request?

3. How can I claim that cartridge I will have to buy back.

Hope someone can help. So far, I'm not impressed and am considering to cancel the whole instand ink thing.

[Jay_G24 · Accepted solution]

Hi @Wim72,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Wim72]

Thanks for the reaction. I have responded to the private message.