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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎09-21-2022 05:51 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Our account says we should have ink cartridges but we don’t . I thought maybe the shipment  was just really slow but now we are completely out of ink. Our acct is definitely up to date (they just charged our cc). I can’t find a way to contact them.

3 REPLIES 3

‎09-21-2022 08:07 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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‎09-24-2022 12:42 PM

HP Recommended

Thank you!

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‎09-24-2022 12:45 PM

HP Recommended

You are welcome!  Please feel free to post back here if you have any issues in getting a replacement cartridge.

 

Once you get the replacement cartridge and your issue is solved please come back and mark the thread as solved.  This will help others with a similar issue find the solution.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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