Overcharged for copying

[Hottpeach]

Ok I print usually 3 sets over my monthly amount. This month it said I printed 135 pages. No, I've hit print and it whine up printing 4 copies of something i wanted 1 copy of. Or I'm using just my copier part of my printer - I'm physically lifting to just scan something or fax something and I'm being charged. Why all the sudden just to copy or fax something I'm being charged? This is the 3rd time this has happened and NO resolution EVERY. But HP happily charges my account but if I dispute it you cancel my service I've had for ages... 

[Rita_R2]

Hi, @Hottpeach, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which will help to resolve the issue: 

Why is my HP Instant Ink bill higher than expected? | HP printers | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[Hottpeach]

What help did u provide? None! I also asked a question regarding me sending faxes and just making copies... why am I all the sudden being charged for it? Now can some1 actually answr me? Cause if HP charges me for something tht use 2b free...