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‎12-05-2020 03:45 AM

HP Recommended
Product: HP OfficeJet 3835 All-in-One Printer

In July, I was charged £17.99 as I forgot to cancel my trial, I then changed to the 50 page £1.99 plan on 22nd July 2020. However never used it so went to the free plan. I then noticed the free plan was now 99p so kept this and was happy to pay any extra for the extra per 10 pages I used, until I was charged £17.99 again for the 700 page plan which I do not have?? + £7 for 70 extra pages I used which If i had the 700 plan I wouldn’t have needed? I have not changed to that plan, I have my last 2 payment plan change emails (July and november after I realised I was being charged for the £17.99 one) and I’m confused can anyone help?  

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1 person had the same question
1 REPLY 1

‎12-14-2020 06:36 AM

HP Recommended

@lauracol, Welcome to the HP Support Community!

 

I understand you have billing issues. To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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