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‎02-15-2022 10:05 AM

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@DonMusto

 

Thank you for responding, I appreciate your time and effort.

 

Kindly send us the required details in private message and do not post on public post:

 

Have a great day!

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‎02-15-2022 10:34 AM

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HI @DonMusto 

 

I have been part of the forum for almost 13 years. Because I participate in some special programs, I created, in some cases inadvertently,  numerous HP accounts with different forum names as well.

 

There is no way that I am aware of to fold or merge the accounts to one forum name's account. I have asked about it in the past and it did not seem to be possible so I just left it alone.

 

I recommend that you do as I have done and only use the account with the forum name that has all of your activity tied to it.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-17-2022 12:20 AM

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Well that is supremely disappointing. Not entirely unexpected though. Why couldn't the HP agents just say that? Why are they asking for product serials?

DonMusto
1 person found this reply helpful
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‎02-17-2022 07:56 AM

HP Recommended

The agents don't tell you that because they are likely to have not had any experience with the issue you described.

 

They ask for the serial number because it is smart to do that. That serial number gives them a wealth of information in one shot.

If they use it in the HP PartSurfer they can find all of the available parts for your notebook. HP PartSurfer will also show whether or not HP still supports or sells a particular product. They can check your warranty status with it as well.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-18-2022 01:42 AM

HP Recommended

Thanks for helping, i also facing problem.

1 person found this reply helpful
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