-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
1
0
0
HP Recommended
HP Recommended
Hi @SHANTIBHAVAN1, welcome to the HP Support Community.
Your Ink Tank Wireless 419 printing in black, with colour printing only in pink after you changed the ink, usually means the cyan and yellow ink is not flowing, often because the printhead is still clogged.
Please try these steps:
1. Print a Print Quality Diagnostic page from the printer panel.
2. On the printer panel, open Setup, then Tools, then Clean Printhead, and run the cleaning.
3. Check the ink levels in the tanks, and make sure the cyan and yellow tanks are above the minimum line.
4. Print the diagnostic page again after the cleaning, and check which colours are missing.
Could you tell me whether the black prints normally, and which ink you changed?
I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
