Pausing Instant Ink Subscription

[Lilypond]

Hi

I'm a bit confused about pausing the HP Instant Ink Subscription.  The answer I was referred (https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/Pause-HP-instant-ink/m-p/9286676#...) to says that I can't print using my rollover pages, but the page I'm directed to within that answer (https://support.hp.com/us-en/document/ish_3259778-1993151-16) says "You can continue to use any pages in your rollover balance"

Please clarify whether I can use up my roll over pages while the subscription is paused.  I have accumulated many pages which, in theory, have already been paid for over the years of my subscription.

[Hawks_Eye · Accepted solution]

Hi @Lilypond 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It looks like there’s some conflicting information about whether you can use your rollover pages while your HP Instant Ink subscription is paused. Based on HP’s official guidance, here’s how it works

Pause your subscription

Depending on your printer model and plan, you might be able to pause your Instant Ink printer subscription for up to 6 months.

Some printers and plans are not eligible.

LaserJet printers and printers enrolled in Instant Ink for Business are not eligible.

During a subscription pause, your normal plan and monthly fees are suspended. You can continue to use any pages in your rollover balance.

Months paused during a trial period are lost and the trial period is not extended.

If you have a paper add-on service, it is also paused.

A subscription pause takes effect in the next billing cycle. You are charged your normal plan fee for the current billing cycle.

At the end of a pause, normal monthly billing starts again. You can pause again after two billing cycles are completed.

To pause your subscription:

Sign into your account:

• Home / Home Office: Sign into your Instant Ink account
• Business: Sign into your Instant Ink for Business account

Verify the serial number by selecting Overview, and then Printer Details in the Status area.

Click HP Instant Ink, then Update Plan in the left menu.

Scroll to Plan Details.

Click Cancel my HP Instant Ink Subscription.

Select I’m cancelling temporarily.

• If options for pause length appear, your plan is eligible for a pause.
• If no options appear, your plan is not eligible for a pause.

Select a length of time and click Next.

Select the exact number of months to pause your subscription and click Pause My Plan.

Click Finish & Close. Instant Ink sends an email notification to confirm the subscription pause. Another email reminder is sent when the pause period ends.

Refer: Instant Ink account management | HP® Support

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Hawks_Eye

[Lilypond]

Thank you for helping out. 

[Hawks_Eye]

You are very Welcome! 😊

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye