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‎08-31-2022 08:06 AM - last edited on ‎08-31-2022 11:45 AM by Retired

HP Recommended

Not really something I need help with but more or less a complaint. I have paid for two months of service and have not used anywhere near the amount for my plan. I have since changed my plan to match closer to what I use. But think it would be great if you don't use your entire amount for that month you can have the option to get credit for it or a recommendation notification sent to get a different plan and have what you paid credited to that plan. $4 isn't a lot to a company like yours but its a gallon of gas for people like me who live hand to mouth. Also when you bill someone let them know what you are charging them in total. I got a notification to update my billing and the amount that would be charged was $3.99. Turns out it was not that and once you charged $4 something you went ahead and charged another $4 something for another months cycle. I wasn't prepared to pay that but needed access to my printer. Even with my own ink you had my printer blocking me from printing anything. NOW I have paid and the **bleep** thing still will not print. Can you please send whatever signal you have to let me have my printer back and able to print. Thanks!   

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1 person had the same question
2 REPLIES 2

‎09-01-2022 09:09 AM

HP Recommended

Hi @MelissaMay84,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with billing related. I'd like to help!

 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Nal_NR-Moderator
I am an HP Employee

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‎09-02-2022 10:04 AM

HP Recommended

Hi @MelissaMay84

 

We did not hear from you. Are you still looking for assistance? Let us know.

Nal_NR-Moderator
I am an HP Employee

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