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‎03-26-2023 10:49 AM

HP Recommended 
I can't update the payment method and despite having tried several times it tells me that the type of credit card is not accepted while before the card I inserted was adequate.
but now due to this delay in payment I can no longer print because my account is suspended
Category:
1 REPLY 1

‎03-29-2023 06:03 AM

HP Recommended

@Mar240323 

 

Welcome to the HP support community.

 

I understand that you are unable to update the payment details, I am glad to assist you.

If you have tried all the steps:- 

Change payment information for Home / Home Office

  • Sign into your Instant Ink account.
  • Click Account in the left menu, then Billing.
  • Click Change Payment Method to open the Billing details window.

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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