Price increase of HP Instant Ink

[AlanG2]

I have now cancelled my subscription.   They have kindly told me it will finish tomorrow and they will still charge me for the next month.   However, if I change my mind before tomorrow I can be reinstated with no loss of rollover etc.   They even asked me to send back unused cartridges.   If they want them the can come and collect them.

[MikeSanf1]

Yes this is correct. I should have relayed that fact to everyone. It was unintentional. Thank you for highlighting my error. 

[MikeSanf1]

I have emailed the CEO and HP support and as a consequence they have given me a free month for both printers that I am using bu way of a good will gesture, but they are unable to offer anything in the way of pricing.

[UnhappyBunny2]

I have had a similar experience to MikeSanf1 following my filling out the "CEO email" contact form, I had a call from a customer services person a couple of days ago who offered 2 months' credit (effectively on the new price for 50 pages) as a goodwill gesture but said there was not much else they could do; however they would feed back "higher up". So we shall see if anything else happens.

[Llanelliguy]

@MikeSanf1

I might email Boris, I am sure he is not very busy at the moment, probably get a better response from him then I will from HP 😉

[UnhappyPH]

HP have provided a response on The Register story now.

[PWB33]

How can I see the HP response?

[Llanelliguy]

https://forums.theregister.com/forum/1/2022/01/27/instant_ump_hps_subscription_ink/?post_received=1

Hope that helps. 

[MikeSanf1]

Brilliant. Thanks for the link.

[slipd83]

Have HP actually responded though? I just see a lot of chat thread from your link, from naturally, angry customers?