Create an account on the HP Community to personalize your profile and ask a question
01-28-2021 09:22 AM
Hi, I am involved with a charity. We have been donated 2x HP deskjet printers. I want to use them without subscribing to the instant ink service. I assume that the previous owners subscribed to the service.
I bought 2x sets on new ink cartridges for the printers
Both seem to be working, but with a warning symbol displayed about non-instant ink cartridges installed - that's OK, I thought.
One now seems to have stopped printing
On on printer, I did a full reset hoping that would clear any link to the subscription service
Is there a process to ensure trouble free printing on these printers without subscribing.
02-01-2021 10:00 PM
@MALCOLM19, Welcome to HP Support Community!
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted for further assistance.
I am an HP Employee